customs notification
customs notification

DGFT Updates Mechanism for Quality Complaints Resolution

What changed

The Directorate General of Foreign Trade (DGFT) has issued Public Notice 38/2026-27, amending Para 8.04(iii) of the Handbook of Procedures (HBP) 2023. This amendment focuses on the mechanism for resolving quality complaints and trade disputes. The notice suggests changes to existing procedures, but specifics require verification from the official document.

Why it matters for shipments

Changes in the mechanism for resolving quality complaints and trade disputes can impact how disputes are handled for various goods. This is crucial for importers and exporters who deal with quality-sensitive products, as it may affect documentation and filing processes. The exact impact on specific trades, such as cashew or seafood, needs to be confirmed by reviewing the notice.

What to do next

1) Open the official notice here
2) Check whether your CTH, documents or policy line is touched
3) Ask Neo's CHA before changing Bill of Entry or Shipping Bill practice